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Overview

Respond.io is the leading Customer Communications Management platform that seamlessly brings together customer conversations, empowering businesses to effortlessly expand their marketing, sales, and support endeavors onto instant messaging.

Our commitment to data privacy and security is embedded in every part of our business. Use this Trust Center to learn about our security posture and request access to our security documentation.

Email us at security@respond.io if you have any additional questions not answered by this portal.

Compliance

ISO 27001 Logo
ISO 27001
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Documents

Other Reports
ISO 27001
Product Architecture
Acceptable Use Policy
Access Control Policy
Backup Policy
Business Continuity Policy
Data Classification Policy
Data Security Policy
Encryption Policy
General Incident Response Policy
Information Security Policy
Password Policy
Physical Security
Risk Management Policy
Software Development Lifecycle
Third Party Personnel Policy
Vulnerability Management Policy

Risk Profile

Data Access LevelInternal
Impact LevelSubstantial
Recovery Time Objective4 hours
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Product Security

Audit Logging
Data Security
Integrations
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Reports

Other Reports

Self-Assessments

We are working on our security compliance. We can provide completed questionnaires upon request.

Data Security

Access Monitoring
Backups Enabled
Data Erasure
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App Security

Responsible Disclosure
Code Analysis
Credential Management
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Data Privacy

Cookies
Data Breach Notifications
Employee Privacy Training

Access Control

Data Access
Logging
Password Security

Infrastructure

Amazon Web Services
Anti-DDoS
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Endpoint Security

Disk Encryption
Mobile Device Management

Network Security

IDS/IPS
Virtual Private Cloud
Wireless Security

Corporate Security

Employee Training

Policies

Acceptable Use Policy
Access Control Policy
Backup Policy
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Security Grades

Qualys SSL Labs
respond.io
A

If you need help using this Trust Center, please contact us.

If you think you may have discovered a vulnerability, please send us a note.

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